Model Future Call Centre for Saga Group

The External Garden Courts and Conservatories Call Centre

Training Facilities Call Centre for Saga Group

Working Environment the Garden Provides Call Centre

The site provides little by way of external views so two ‘landscapes’ were introduced into the design. The first was a top-lit internal garden created in the heart of the building, extending through the building from the entrance foyer. In addition to enhancing the working environment the garden provides the location for coffee and breakout areas for the staff while at the same time subdividing the area into four individual working zones. The building was designed to accommodate 500 staff in the first phase with a further 250 staff in phase two.

Staff turnover is an important consideration in designing Call Centres and the Client Brief stressed the importance of providing a comfortable and stimulating working environment of exceptional quality. The practice was commissioned to design and fit-out a Call Centre for the Saga Group in Thanet, Kent. This was to be Saga’s second major Call Centre, and was intended as a model for future facilities across the country.

These areas are used for team meetings and as staff break-out or informal briefing areas. The staff restaurant, training facilities and administrative office, and plantroom are accommodated beneath a mezzanine level. The second landscape is provided by a series of external garden courts and conservatories that extend along the southern elevation of the building providing light and visual interest to all the interior spaces. Pringle Richards Sharratt Architect

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